Returns & Exchanges
At Chan Luu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges on unworn, non-final sale items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided through our automated system.
Pack Your Items
Securely place the jewelry or apparel in its original packaging, ensuring all tags are attached and the items are protected for transit.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing