Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and apparel.
How should I care for my handcrafted jewelry?
To maintain the beauty of your Chan Luu pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided pouch to prevent tarnishing and scratches.
What is your return policy?
We accept returns on unworn, non-final sale items within 30 days of purchase. Items must be in their original packaging with all tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I have my jewelry repaired?
We offer repair services for items purchased directly through our website within one year of purchase. Please contact our customer service team with photos of the item to initiate a repair request.
What materials are used in your products?
Our designs feature high-quality natural semi-precious stones, sterling silver, gold-plated metals, and ethically sourced leathers. Each piece is handcrafted by skilled artisans.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.